Payments

PDS and Open Banking frameworks have opened up an increasing flow of new 3rd party payment systems, which offers retailers more choice when satisfying customer payment preferences. Indeed, advances in the Buy Now Pay Later (BNPL) field have attracted a completely new customer which according to InternetRetailing has tripled in size during 2020 alone. While consumers are keen to embrace the world of contactless payments, mobile device simplicity and network tokens, they also demand payment security. With recent PSD2 regulations brought in to tackle the rise in fraudulent transactions, the spotlight on technology compliance has intensified. RetailX#PO – Payments is designed specifically for senior commercial stakeholders from the Top1000 retailers. You will have the opportunity to probe and evaluate technologies and services from a curated selection of expert vendors, and hear keynotes from leading retailers. The agenda allows you to cut through the hype with brief, relevant and practical presentations while offering personal one-on-one time with vendors to discuss your unique requirements. Book your place today!

Agenda

Start at 09:30 AM

Ian Jindal

Founder and Editor-in-Chief of InternetRetailing

Retailer Session Introduction

09:35 AM

Ian Jindal in conversation with Martin Shaw

Payments Overview

An overview of payments practices offered by the UK Top 500

09:55 AM

Set up and explanation of the RX Pro Pitch Session

10:00 AM

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Anthony Drury

UK Managing Director, Zip

What’s new in Buy Now, Pay Later in 2021?
Zip will be one of the first BNPL companies to enable retailers to offer this type of payment both online and instore. Anthony will explain how the omnichannel experience is shaping the future of retail payments, including insights from Zip’s own consumer research. He will outline why retailers like Homebase, Boohoo and The Fragrance Shop have partnered with Zip, and the added opportunity Zip offers UK retailers to expand into new markets via its global network.

10:10 AM

Ryan Glancy

Head of Growth, Openpay

Openpay. Smart payments for smart merchants
Openpay is the smart payment solution that gives customers the payment choice they crave and is aligned to retailers’ interest. Learn how to increase your online sales by letting customers spread the cost over the longest and highest value flexible, monthly plans with no interest, ever. As the top-rated BNPL provider on Trustpilot, this customer-centric company’s insights show why retailers like JD Sports, LookFantastic and Watch Shop have all partnered with Openpay

10:20 AM

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Luke Flomo

Adam Taylor

Chief Revenue Officer, LayBuy

Director of Media Relations, Cicero/amo

Laybuy buy-now pay-later platform
Buy-now pay-later is the UK’s fastest growing online payment method. Join Luke Flomo, CRO of Laybuy, to gain an understanding of how offering Laybuy to your customers can help increase conversion rates, increase AOV and reduce returns.

10:30 AM

Chris Andrews

Director of Enterprise Sales, Payoneer

Payment Orchestration: The New Frontier of Payments
A deep dive into why orchestration has quickly grown to be a new go-to for merchants scaling their global payments infrastructure. We’ll discuss the evolving payments challenges of global retailers, and how payment orchestration can enable you to (1) seamlessly connect to the world’s leading providers through a single integration (2) own your perfect payment setup (3) drive conversion up and costs down, and (4) scale faster.

10:40 AM

Severine Philardeau

Head of Amazon Pay, UK, Amazon Pay

Take your checkout to the next level: A payment experience trusted by millions of Amazon customers
Severine Philardeau, Head of Amazon Pay, UK, shares insights on the value of optimising your checkout experience and reducing cart abandonment. We cover the importance of having a fast, secure and seamless checkout experience and share some of the key advantages of partnering with Amazon Pay.

10:50 AM

Colin Neil

SVP Business Development, Adyen

Where payments help transform businesses
Our single payments platform allows merchants to accept payments anywhere, on any device. From expansion into a new channel or region through to personalising customer experiences and building loyalty, Adyen supports retail businesses to grow and remain agile - enabling merchants to be flexible fast and responsive in a world where the consumer is in the driving seat. Join us to find out more about how we’re built for any business and every customer journey.

11:00 AM

Leon Muis

Chief Business Officer, YTS (Yolt Technology Services)

Learn how Payment Initiation Services can benefit online retailers
In 2020, the global pandemic put the economy under tremendous pressure, and this looks to continue well into 2021. What if you could remove a major source of friction, cost, and risk for your businesses? Find out how Payment Initiation Services can make your online payments cheaper, faster, and more secure.

11:10 AM

Marianne Salmans

Vice President Retail EU Digital Payments, Nuvei

Discover new payment innovations that effectively increase conversions
In an increasingly competitive landscape, online merchants should ask themselves a question - is my payment strategy actively working for me? Find out how innovations in payment technology can optimize payment journeys, reduce abandonment, and ultimately boost your revenue.

11:20 AM

Gita Samani

Consulting Director, Astound Commerce UK

The system integrator’s view
System Integrators know the capabilities, the ins/outs of the software and the reality of going from idea through to delivery. In this session we’ll hear from an experienced SI about the questions to ask during procurement, the possible pitfalls to factor into planning, and how to prepare and align your project for success. If you have specific questions, jargon that needs busting, topics you’d like to have covered, please drop a note in advance to xpo@retailx.net

11:40 AM

Closing Remarks and Networking. The event will stay open for 60 minutes following the closing session.

RetailX#PO – Payments is designed specifically for senior commercial stakeholders from the Top1000 retailers. You will have the opportunity to probe and evaluate technologies and services from a curated selection of expert vendors, and hear keynotes from leading retailers. The agenda allows you to cut through the hype with brief, relevant and practical presentations while offering personal one-on-one time with vendors to discuss your unique requirements. Book your place today!

Speakers

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Ian Jindal - Founder and Editor-in-Chief of InternetRetailing

InternetRetailing
Ian Jindal is a consultant, publisher and advisor in eCommerce and multichannel retail. Ian cofounded and is Editor in Chief of InternetRetailing, providing insight and research for Europe’s etailers and multichannel retailers. Ian co-founded RetailX, researching performance in multichannel retail, brands and vendors. In 2015 InternetRetailing launched the UK Top500 ranking of retailers (IRUK) and in 2016 the first performance-based ranking of European’s retailers.
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Martin Shaw - Head of Research

RetailX
Martin works with the RetailX research team to track thousands of ecommerce and multichannel companies around the world and benchmark their performance from the customer's perspective. He also heads up the RetailDNA project, which maps the ecosystem of company performance, capabilities and suppliers.
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Anthony Drury - UK Managing Director

Zip
Anthony Drury is the UK Managing Director of Zip, leading the launch of the global Buy Now, Pay Later (BNPL) company in the UK. He is an expert in fintech growth strategy and scale-ups, international business development and payments transformation. Zip, an Australian company, was founded in 2013 and has over 5 million customers across the globe. With offices in Australia, the US, New Zealand and now the UK, Zip continues to increase its global presence across the rest of Europe, Middle East, Asia and the Americas. Anthony has over 20 years’ experience in senior executive roles in payments, ecommerce and company directorships within both the corporate and charity sectors. Prior to working at Zip, Anthony held a variety of positions at Paypal, American Express and Easyjet across Europe and Asia Pacific. He also founded and led a start-up during the dot com boom. Now residing in London, Anthony is originally from Sydney, Australia and has an MBA and a Masters in eCommerce Management from Macquarie Graduate School of Management.
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Ryan Glancy - Head of Growth

Openpay
Ryan is a sales and client management team leader with a record of results working in payments across UK and EMEA. With over 14 years’ experience  working in the payments industry, acquiring successful partnerships, Ryan has brought his relationship building skills combined and strategic acumen to help launch Openpay into the UK BNPL sphere with phenomenal success.
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Luke Flomo - Chief Revenue Officer

Laybuy
Luke is Chief Revenue Officer at Laybuy. Luke is responsible for driving Laybuy’s growth in the UK and Europe, and his remit covers all aspects of Laybuy’s relationships with merchants from business development, integration and onboarding through to world-class relationship management. Luke has over 15 years experience within payments, holding senior positions at WorldPay and Trustly. He was also part of the team that launched Klarna in the UK.
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Chris Andrews - Director of Enterprise Sales

Payoneer
Chris heads enterprise sales for Payoneer in the EMEA region. He has been in sales for 25 years and has spent the last 15 in the payments industry, helping retailers optimize their payment and fraud operations in a way that best supports global growth. Chris has worked in well known global organizations such as Visa and Mastercard and has held a variety of positions across the payments value chain. Outside of work Chris enjoys keeping fit and following rugby. He is based in the UK.
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Severine Philardeau - Head of Amazon Pay, UK

Amazon Pay
Severine heads up Amazon Pay in the UK, overseeing merchant relationships, business development and channel partnerships. Amazon Pay helps merchants increase conversion by offering a fast and trusted checkout experience to millions of customers who can shop using the information already stored in their Amazon account. Severine has over 20 years’ experience in digital and e-commerce across retail, travel and media. Originally from France, Severine has made London her home.
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Colin Neil - SVP Business Development

Adyen
Colin joined Adyen in November 2017 opening Adyen’s new office in Manchester as part of the company's UK expansion. Prior to Adyen Colin worked for the luxury fashion house Burberry as Retail Operations Director where he helped to create an industry-leading unified customer experience and consolidated all of Burberry’s channels under one consistent payment solution. With over 30 years in retail Colin is passionate about technology’s part in the evolution of the customer experience.
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Leon Muis - Chief Business Officer

YTS (Yolt Technology Services)
Leon Muis is CBO of Yolt Technology Services - the leading open banking provider in Europe, building, managing, and maintaining AIS and PIS connections for top financial institutions and ambitious tech businesses.  ​ Leon was instrumental in the launch of Open Banking in the UK in 2018, working closely with the Open Banking Implementation Entity and the FCA to assist in the launch of the initiative. ​​After the launch of the B2C smart money app Yolt in 2017, Leon moved on to oversee the development of Yolt’s latest Open Banking technology proposition, Yolt Technology Services (YTS), a B2B proposition enabling like-minded businesses to feel the benefit of open banking products and services. ​​ As a driven Fintech and Retail banking professional, Leon is committed to bringing a frictionless banking experience to all. Prior to joining Yolt and later the Yolt Technology Services division, Leon worked as a technology & strategy consultant for ING. ​​Leon has vast international banking and technology experience having previously worked as a Senior Consultant at ING and Fiserv. Splitting his time between YTS' offices in London, Amsterdam and Poland, Leon lives near Utrecht with his wife and 3 young children. When he’s not sharing his Open Banking expertise, Leon enjoys sports, and is himself an active cyclist and runner.
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Marianne Salmans - Vice President Retail EU Digital Payments

Nuvei
Marianne Salmans is the Vice President Retail EU Digital Payments at Nuvei, responsible for optimizing payment strategies for EU-based retail partners. With 14 years of fintech experience advising clients based in the US, APAC and Europe on their global payment strategies, she brings a wealth of insight and experience to the role. In her spare time, she enjoys golf, yoga, and travel.
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Gita Samani - Consulting Director

Astound Commerce
Gita Samani leads Astound Commerce’s Consulting practice, and has over 20 years of retail experience, with the last 15 years focused on digital and ecommerce. She has worked in various roles with some of the UK’s well known retailers including House of Fraser, Debenhams and Selfridges as well as global brands such as Michael Kors where she led the digital expansion into Europe. Additionally, she has worked supporting start-up businesses in the Middle East to guide and define a brand new ecommerce proposition, deliver their digital strategy and vision and to consider and deliver the wider set up of an ecommerce operation from Studio Management through to Customer Service and Fulfilment in addition to the technology to support this. Since joining Astound, Gita has played a significant role in outlining and shaping its Consulting offering, growing the team and extending the services at Astound to put consulting at the heart of all its engagements.

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